Shipping & Delivery Policy

At SK Organic Healthcare, your satisfaction is our priority. We are committed to delivering your products in a timely, safe, and efficient manner. This Shipping & Delivery Policy outlines everything you need to know about how your order is processed, shipped, and delivered.

ORDER PROCESSING TIME

  • All orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed the next business day.

  • You will receive a confirmation email or SMS once your order is processed and dispatched.

Note: During high-demand periods (festive seasons, special offers, etc.), order processing may take slightly longer. We appreciate your patience.

SHIPPING PARTNERS & DELIVERY TIMELINES

We work with leading courier companies to ensure fast and secure delivery across India. The estimated delivery timelines are as follows:

  • Standard Shipping: 3–7 working days (pan-India)

  • Express Delivery (where available): 1–3 working days

  • Remote or Out-of-Service Areas: 7–10 working days

Delivery times may vary depending on your location, courier service availability, and external factors such as weather, public holidays, or unforeseen delays.

SHIPPING CHARGES

  • Free Shipping: On all prepaid orders above ₹999

  • Shipping Fee: ₹49 for orders below ₹999

  • COD (Cash on Delivery): ₹30 additional charge

All applicable shipping charges will be shown at checkout before you confirm your order.

ORDER TRACKING

  • Once your order has been shipped, we will provide a tracking ID and link via email/SMS.

  • You can track your shipment using our website or the courier partner’s portal.

  • In case of any issues with tracking, feel free to contact our customer service team.

DELIVERY ADDRESS ACCURACY

Customers are responsible for providing complete and accurate shipping information:

  • Ensure your name, contact number, pin code, and address are correctly entered.

  • We are not liable for delivery failures due to incorrect or incomplete addresses.

If you realize you’ve entered incorrect details, contact us within 2 hours of placing the order for possible correction.

FAILED DELIVERY & RETURNED SHIPMENTS

If the delivery fails due to the customer being unavailable, incorrect address, or refusal to accept the package:

  • The shipment will be returned to us.

  • Return shipping charges and any COD fees (if applicable) will be deducted from your refund.

  • We can re-dispatch the product upon request with applicable charges.

DAMAGED, MISSING, OR WRONG ITEMS

We take utmost care in packing your orders securely. However, in the unlikely event that your order is:

  • Damaged

  • Incomplete

  • Contains the wrong item

Please notify us within 48 hours of delivery with clear photographs and your order details. We will promptly resolve the issue through replacement, exchange, or refund, as per our Return Policy.

INTERNATIONAL SHIPPING

Currently, we only ship within India. International shipping services are not available at this time.

PACKAGING & HANDLING

All products are packaged using tamper-proof and eco-friendly materials to ensure they reach you safely and without damage. Our team takes extra care in handling sensitive herbal and wellness products.

DELIVERY DELAYS DUE TO UNFORESEEN EVENTS

Delivery delays may occur in the following circumstances:

  • Natural disasters or extreme weather

  • Strikes, lockdowns, or regional restrictions

  • Government-imposed curfews or emergencies

  • Courier service disruptions

We will do our best to keep you informed and ensure minimal inconvenience.

CUSTOMER SUPPORT

For all queries related to shipping, delivery, or tracking:

📧 Email: support@skorganichealthcare.com
📞 Phone: +91 70175 69337
📍 Business Hours: Monday – Saturday | 10:00 AM to 6:00 PM

FINAL NOTE

Your trust means everything to us. At SK Organic Healthcare, we aim to deliver not just products, but also peace of mind. Thank you for shopping with us.

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